BonusCasino FAQ — All Your Questions Answered in One Place

BonusCasino supports Bangladesh's three most popular mobile banking methods:

• bKash: Our most widely used method. Minimum deposit ৳200, daily maximum ৳30,000. Transactions are typically credited to your account within 1–3 minutes.
• Nagad: Just as fast as bKash. Minimum deposit starts at ৳200. Nagad users occasionally receive exclusive cashback offers.
• Rocket (Dutch-Bangla): Rocket offers the same convenience. Transactions may take 3–10 minutes to process.

Outside these three Bank transfer is also Supported — minimum ৳1,000, transactions processed within 1–3 business days.

All Methods Zero Handling Fee — BonusCasino charges no additional fees. However, your mobile banking provider may apply their own service charges, which are outside BonusCasino's control.

Through BonusCasino's referral program, you can invite friends or contacts and earn rewards together. Here's a full step-by-step breakdown of how it works:

• Step 1 — Get your referral link: After logging in, head to the "Promotions" or "Refer a Friend" section to find your personal referral link or code.
• Step 2 — Share: Send that link or code to your friend. When they sign up at BonusCasino using your link, their account will be linked to yours.
• Step 3 — Bonus Upon Meeting Conditions: Simply registering doesn't trigger the bonus — your friend must complete at least one qualifying deposit (usually ৳500).
• Reward Amount: You typically earn a ৳200–৳500 cash bonus. Your friend also gets an extra welcome bonus on their first deposit — more than what a standard sign-up would offer.

There's no cap on how many friends you can refer — you earn the bonus each time. However, attempting to refer yourself using multiple accounts will result in both accounts being permanently closed.

To find out the current referral bonus amount, Promotions Page Check back regularly — offers change from time to time.

If a match is cancelled or abandoned mid-way, bet settlement depends on how much of the match was played. BonusCasino generally follows international betting rules.

If the match is fully cancelled: If no play takes place at all, or the match is cancelled before kick-off, your full stake will be returned to your wallet.

Cancel After a Set Amount Played:

• In football, if less than 90 minutes are played and the result is still in doubt, the bet is generally voided and your stake is returned.
• In cricket, if a result is determined by the DLS (Duckworth-Lewis-Stern) method, bets are settled accordingly.
• If the required number of overs is not completed, the match is declared invalid and your stake is refunded.

If Rescheduled: If the match is rescheduled to a new date and BonusCasino considers it the "same event," the bet may remain active — otherwise it will be voided.

BonusCasino is built primarily for Bangladeshi members, which is why English is the default language. That said, if you're more comfortable in another language, the site is fully available in Bangla as well.

How to change the language:

• Look for the language selector icon at the top or bottom of the page (usually a flag or an "EN/BN" button).
• Once you select your preferred language, all text on the site will switch instantly.
• You can also save your language preference permanently from the "Language Preferences" section in Account Settings.

Live games run in the game provider's language — dealers may speak English or another language, but the game buttons and instructions are generally displayed in your chosen site language.

Support is always available in Bengali — English assistance is also available if preferred.

Every bet you place at BonusCasino earns you points, and your VIP tier is determined by those points. The higher the tier, the greater the rewards.

VIP tiers are generally structured as follows:

• Bronze (New Members): All members start at this tier. Access to standard bonuses and promotions.
• Silver: Upgrade upon reaching a set monthly points target. Includes 5% additional cashback and faster withdrawal processing.
• Gold: Higher Betting Points required. Enjoy 10% cashback, increased withdrawal limits, and invitations to exclusive promotions.
• Platinum: For select high-volume members. Includes a dedicated account manager, custom bonuses, and birthday gifts.
• Diamond (High Roller): The highest tier. Unlimited withdrawals, invitations to exclusive events, and personalised offers.

Tier changes are automatic — no application needed. At the start of each month, your tier is reassessed based on the previous month's points. You can check your current points and tier in the "Rewards" section of your account dashboard.

BonusCasino supports responsible gaming and gives members full control over their accounts. There are two options available:

Temporary Break (Cool-off):

• Log in and go to "Responsible Gaming" under your account settings.
• Select "Self-Break" and choose a duration — 1 day, 7 days, 30 days, or 6 months.
• It takes effect immediately upon confirmation. You won't be able to log in during the break, and promotional emails will be paused.
• Once the break ends, your account will be reactivated automatically.

Permanent or Long-Term Self-Exclusion:

• Send a request to support for a self-exclusion period of 6 months to 5 years, or permanently.
• Once a permanent exclusion is in effect, it cannot be reversed for 5 years.
• Any balance in your account can be withdrawn — just let support know.

Before deciding, take a moment to consider what break duration would work best for you. For more details, Responsible Gaming Read the page.